Support

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Email us with any question, idea or parent request.

Frequently asked questions

All the steps below are in the parent panel; you need to pass the parental gate to open it.

Are there ads in the game?

No. There are no ads in this game at all. There are no analytics, tracking or third-party ad libraries either.

Can it be played offline?

Yes. Single-player works offline and sends no data at all. The island is stored on your device. Online features such as cloud backup are off by default and can only be turned on behind the parental gate.

How do I back up the island?

In the Parent panel, turn on Online mode and accept the consent page.
On the Cloud backup page, tap Back up. While online mode is on, a backup is also made automatically every 5 minutes and when you leave the game.

The cloud backup belongs to the app on this device. Before deleting the app or moving to a new phone, link an account or get a transfer code as described below.

How do I move the island to a new phone?

First turn on online mode on the old phone and back up the island. Then pick one of two ways:

With an Apple / Google account: on the old phone, link the account with Apple or Google on Parent panel → Account. On the new phone, tap Parent panel → Account → Sign in to my account. No e-mail, name or profile picture is requested for this link.
With a transfer code (works between iPhone and Android too): on the old phone, tap Parent panel → Account → Transfer code; a code made of coloured shapes appears. On the new phone, enter it with Parent panel → Account → Enter a code. The code is valid for 24 hours and works only once.

How do I delete the data on your server?

On Parent panel → My server data you can see what the server keeps and delete all of it with the delete button. You can do the same with Cloud backup → Delete server data, or, if an account is linked, with Account → Delete account.

Deleting works even with online mode off. Without internet the request is kept and finishes automatically once you are online. The island on the device stays. Only turning online mode off does not delete server data.

If the app is no longer installed, email us at destek@kubioneblock.com.

How do I cancel the Kubi Club subscription?

The subscription is managed by Apple or Google:

iPhone / iPad: Settings → Apple ID → Subscriptions
Android: Google Play → Payments & subscriptions → Subscriptions

The subscription renews automatically unless cancelled at least 24 hours before the end of the current period. Refunds are also handled by Apple / Google. The whole game stays playable after a membership ends.

How do I limit play time?

Set the daily play time with Parent panel → Daily time limit. Break reminders are in the parent panel too.

See the privacy policy for what data is handled and why.